IT&E-1239 CCAS Analyst Apprentice

JOB DESCRIPTION

Title:      CCAS Analyst Apprentice                       
Department: Business Support Services         
Division: Credit, Collection and Activation Support
Organizational Relationships:

Reports to:                  Sr. Manager-Billing, Credit Mgt & FRA

Responsible for:          Assigned Functions 

FLSA Status:             Non Exempt                                                                 
Location:                  Guam

Job Summary: 

The Credit and Collection Apprentice performs a variety of collection and accounting functions for the Credit, Collection and Activation Support Division. The Employee is expected to carry assignments through to completion with necessary guidance and supervision.

Essential Duties and Responsibilities:

The Employee will perform some or all of the following duties:

1. Know and uphold the established corporate Mission, policies and procedures, relevant provisions of the union agreement, Corporate and Office objectives, quality assurance and safety programs and standards.
2. Prepare and send out collection letters and SMS for residential and commercial customers. 
3. Prepare and process mail notification for those delinquent customers and suspended accounts
4. Handle and receive payments from collection agencies, through mail and post payments and returned items in the system.
5. Perform and assist the supervisor in doing transaction audit to keep track of shortages / overages
6. Respond to any accounting inquiries.
7. Maintain and monitor manual receipts and deposits slips.
8. Verify Cashier’s daily report, bank deposit and any transactions related to Cashiering.
9. Support Credit, Collection and Activation Support personnel.
10. Send out billing invoices via email, fax or mail to customers upon their request.
11. Process customer’s refund request.
12. Establish and maintain effective working relationships across the risk management team and across other internal departments.
13. Assist in the preparation of management reports and other Ad-hoc reports.
14. Perform other related duties or tasks as assigned or required.

Minimum Qualification Requirements:

Education: High school diploma or equivalent

Work Experience: Two years of credit / collections and accounting field experience in a customer service environment preferred.

Licensure/Certification/Professional Association:

None Required

Apprenticeship Program Requirements:

• Must be a US citizen or resident alien. 
• Must be 18 years of age or older. 
• Must be a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
  • Mayor’s Verification must be submitted upon hire.
• Must be able to attend a minimum of two (2) classes per semester while working forty (40) hours a week.

Special Knowledge, Skills and Abilities:

1. Knowledge of:
   1. Basic principles and practices of office administration, communications and customer service etiquette
   2. Administrative and clerical procedures and systems such as computer operations, managing files and records, designing forms and other office procedures and terminology.
   3. Basic bookkeeping and accounting principles and practices
   4. Structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
   5. Basic tenets of good telephone etiquette
2. Skill in:
   1. written and verbal communication to relate with people, as well as produce reports and correspondence.
   2. project management- to achieve the goals of the organization working through and with cross- functional teams/nits, global/regional stakeholders.
   3. Attention to detail- detail-oriented professionals who take accurate and informative notes for client records and follow proper company procedures.
   4. computer- work with multiple types of software program and automated billing system which requires good computer skills in hardware and Microsoft software programs to include MS Excel, Access, MS Outlook, Word & PowerPoint.
   5. Handling customer queries and problems in a non-confrontational manner that leads to customer satisfaction and problem resolution.
3. Ability to:
   1. Communicate clearly, concisely and accurately with all levels of staff and customers, both verbally and in writing
   2. Learn, maintain and advance usage skills in the job-specific aspects of various computer hardware and software
   3. Make logical and sound decisions in working with other employees and clients and performing progressively complex administrative tasks
   4. Analyze and interpret work situations, financial and legal documents, reports, and results
   5. Perform in a self-directed, hard-working, creative and forward thinking manner demonstrating alertness, and a logical thought process.
   6. work in an ever changing and fast paced environment which is subject to direction change and vision change.