The Credit, Collection and Activation Apprentice performs a variety of collection and accounting functions for the Credit, Collection and Activation Support Division. The Employee is expected to carry assignments through to completion with necessary guidance and supervision.

Responsibilities

The Employee will:

• Know and uphold the established corporate Mission, policies and procedures, relevant provisions of the union agreement, Corporate and Office objectives, quality assurance and safety programs and standards.
• Prepare and send out collection letters and SMS for residential and commercial customers.
• Prepare and process mail notification for those delinquent customers and suspended accounts.
• Handle and receive payments from collection agencies, through mail and post payments and returned items in the system.
• Perform and assist the supervisor in doing transaction audit to keep track of shortages / overages
• Respond to any accounting inquiries.
• Maintain and monitor manual receipts and deposits slips.
• Verify Cashier’s daily report, bank deposit and any transactions related to Cashiering.
• Support Credit, Collection and Activation Support personnel.
• Send out billing invoices via email, fax or mail to customers upon their request.
• Process customer’s refund request.
• Establish and maintain effective working relationships across the risk management team and across other internal departments.
• Assist in the preparation of management reports and other Ad-hoc reports.
• Perform other related duties or tasks as assigned or required.

Required Qualifications, Capabilities, And Skills

• High school diploma or successful completion of the GED program
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must have been a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
• Mayor’s Verification must be submitted upon hire.
• Must be able to attend a minimum of two (2) classes per semester as identified by program coordinator, while working forty (40) hours per week with IT&E.

Preferred Qualifications, Capabilities, And Skills

• Two years of credit / collections and accounting field experience in a customer service environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The physical activity of this position includes, reaching, walking, fingering, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling, grasping, feeling, talking, hearing, and repetitive motions.

The physical requirements of this position involve light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

For visual acuity requirements including color, depth perception and field of vision, the worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Working Conditions

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japan’s largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.