JOB TITLE: International Roaming Specialist
DEPARTMENT: Roaming Operations & Device Technology
LOCATION: Guam
CORP. ENTITY: PTI Pacifica Inc. dba IT&E
JOB LEVEL: 1D
FLSA STATUS: Non-Exempt
OPENINGS: 1
Job Summary:
The International Roaming Specialist is in this classification is responsible for the execution of partner level testing and validation of test files relative to new implementations and continuing improvement projects. The position will assist in daily operational tasks, project execution and regular reporting activities of the Roaming Operations.
Essential Duties and Responsibilities:
1.Know and uphold the established IT&E mission, policies and procedures, IT&E and department objectives, quality assurance and safety programs and Standards.
2.Receive and engage partners for implementation via the department’s project management system.
3.Performs all GSMA IREG test cases and forward for TADIG certification. Also, receive IT&E test cases for certificate issuance.
4.Coordinate with roaming partners for joint testing requirements and common testing completion.
5.Updates daily performance dashboard and other business/operations intelligence systems relative to signaling utilization, TAP performance, NRTRDE compliance, unique roamers, and trouble tickets for inbound/outbound roamers.
6.Serve as the department’s on-call escalation point for NOC and Partner escalations. This may require working during non-business hours to include weekends and holidays.
7.Manage the Steering-of-Roaming program, intended to drive network traffic top referred partnerships with competitive settlement rates and tariffs.
8.Prepares impact analysis of new IOTs, changes of settlement for review by the settlement administrator.
9.Performs supervised validation of test records for TADIG certification.
10.Perform other related duties or tasks as assigned or required.
Minimum Qualification Requirements:
Education: High School diploma or equivalent. Telecommunication related courses preferred.
Work Experience: Two years of progressively responsible experience in telecommunications industry, preferably in a support or carrier role.
Any equivalent combination of experience and training with provides the minimum knowledge, abilities, and skills.
Licensure/Certification/Professional Association:
Project Management Professional (PMP) or Certified associate in project management (CAPM preferred.
Ability to pass necessary US military installation or local government security access checks.
Knowledge, Skills and Abilities:
1. Knowledge of:
1. Telecommunications standards, practices, requirements, and regulations.
2. Telecommunications equipment, business systems, networks, and processes, to include network operations.
3. Principles and concepts of team building, strategic planning, and resources management.
4. IREG and TADIG operation, DCH/FCH relations, fraud-prevention practices, and procedures
2. Skills in:
1. Project execution.
2. Preparing complex and technical written reports and analyses.
3. Use of personal computer hardware and Microsoft software programs.
3. Ability to:
1. Communicate clearly, concisely, and accurately with all levels of staff and customers, both verbally and in writing
2. Identify and resolve any device related issues (radio compatibility, firmware issues, and programming issues).
3. Make logical and sound decisions in the resolution of difficult and complex situations.
4. Engage in a team environment.
5. Analyze, understand, and interpret work situations, technical documents, reports, and results.
6. Perform in a self-directed, hard-working, creative, and forward-thinking manner
As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information.
IT&E is a Drug Free Workplace