Team Leader

Job Location: PALAU

Job Title       Team Leader
Department  Travel Retail
Location        Palau
FLSA Status  Non-Exempt
Salary Grade 1D
Corp. Entity   Travelr Palau
Reports to     Team Leader

Job Summary
The Team Lead is responsible to support and assist the Store Manager, with the planning, organizing, direction, control, and evaluation of retail stores.  
The Team Lead directs the staff to ensure that all transactions are completed promptly and correctly, all sales are completed competently, and that cash control, security and till balancing during each shift is properly accounted for.
Team Leads ensure excellent standards of housekeeping, cleanliness and quality of product are maintained at the site, ensures all tasks are completed to the Company’s stated Health, safety, security, and Environment (HSSE) policies and guidelines.
 

Duties and Responsibilities

• Demonstrates excellence and high quality in customer service at all times.
• Handles customer complaints and is responsible for the staff in the absence of the Store Manager.
• Assists with shuttle of customers as needed.
• Assists customers in selecting, purchasing, and refunding merchandise on a daily basis.
• Assists with and checks all merchandise information.
• Monitor stock by SKUs.
• Completes all transactions in a professional and timely manner.
• Maintains display and presentation standards at all times.
• Light housekeeping.
• Orders, receives and stocks merchandise in response to shop needs.
• Create schedules for location team members.
• Participate in new applicant job interviews.
  
  

Qualifications

• Education and Experience
• High school diploma or GED, or equivalent years of experience
• Flexible hours/shifts
• Japanese Language skills desired
  
  

Knowledge, Skills, and Abilities (KSAs)

 The KSAs described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.

• A strong team leader with excellent relationship skills
• Should demonstrate Diversity and Inclusiveness and able to lead people of various disciplines and cultures
• Excellent in both oral and written communication, specifically in English
• Should demonstrate the basic core values of Honesty, Integrity, and Respect for others and the aspired behaviors of Leadership, Accountability, and Teamwork

Competencies 

• Communication Proficiency.
• Organizational Skills.
• Mathematical Skills.
• Technical Capacity.
• Thoroughness.
• Time Management.
• Awareness of work safety and wearing proper safety equipment.

HSSE Competencies 

• Report HSSE Incidents in a timely manner within his/her area of responsibility.
• Support incident investigation as required."
• Participate in audits and inspections as planned.
• Review and acknowledge audit findings and agree on CAP timelines.
• Ensure timely closure of all Action Items within the area of responsibility "
• Ensure compliance to HSSE Policies and Procedures. 
• Actively participate in HSSE improvement programs. 
• Participate in HSSE Toolbox Meetings as planned.
• Participate in Area Safety Council as required. 
• Perform the duties and responsibilities as assigned in the Crisis Management Organization.
  
   

Working Conditions
The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.   This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Physical Demands
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

Supervisory Responsibilities
This job has direct supervisory responsibility.

Regular Expected Hours of Work and Travel
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position regularly requires long hours and frequent weekend work.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Important Information about COVID-19 Vaccination
Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series, or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information.

 IP&E is a Drug Free Workplace