Travel Retail | Team Leader (IP&E-1107)

The Team Lead is responsible to support and assist the Store Manager, with the planning, organizing, direction, control, and evaluation of retail stores. The Team Lead directs the staff to ensure that all transactions are completed promptly and correctly, all sales are completed competently, and that cash control, security and till balancing during each shift is properly accounted for. Team Leads ensure excellent standards of housekeeping, cleanliness and quality of product are maintained at the site, ensures all tasks are completed to the Company’s stated Health, safety, security, and Environment (HSSE) policies and guidelines.

Responsibilities

The Employee will:

• Demonstrates excellence and high quality in customer service at all times.
• Handles customer complaints and is responsible for the staff in the absence of the Store Manager.
• Assists with shuttle of customers as needed.
• Assists customers in selecting, purchasing, and refunding merchandise on a daily basis.
• Assists with and checks all merchandise information.
• Monitor stock by SKUs.
• Completes all transactions in a professional and timely manner.
• Maintains display and presentation standards at all times.
• Light housekeeping.
• Orders, receives and stocks merchandise in response to shop needs.
• Create schedules for location team members.
• Participate in new applicant job interviews.

Required Qualifications, Capabilities, And Skills

• High school diploma or GED Certificate

Preferred Qualifications, Capabilities, And Skills

• Flexible hours/shifts
• Japanese Language skills desired

Physical Demands

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

About IP&E

IP&E Holdings, LLC. owns and operates retail, commercial, and distribution assets across the islands of Guam, Saipan, and the Republic of Palau. The activities of the company include logistics, retail service station and terminal operations, as well as distribution of commercial, aviation and marine fuels, and lubricants in the North Pacific region. IP&E has the rights to sell Shell-branded retail products through a licensing agreement with Shell. The company also launched its own high end convenience store brand called FOODY’s which has been very successful. The company’s vision is to lead the Micronesian petroleum industry by providing the highest quality products and services available. The company continues to win customers by demonstrating a commitment not only to safety and reliability, but also to flexibility to make adjustments in the local market.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

Important Information about COVID-19 Vaccination

Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IP&E is a Drug Free Workplace.