IT | Systems Administrator (IT&E-2064)

The IT Systems Administrator is responsible for administering, maintaining, and optimizing our core IT infrastructure, which includes Office 365, VMware environments, servers, and ISP applications. This role involves managing DNS, mail servers, and web servers on both Linux and Windows platforms. Additionally, the position oversees security measures, patch management, and Active Directory administration, along with the backup and restoration of IT systems, including but not limited to Billing Systems and Windows and File Servers. The IT Systems Administrator also provides essential support to our Sales Enterprise team, ensuring they receive the necessary pre-sales support.

Responsibilities

The Employee will:

• Enforce IT security policies and standards.
• Configure, install, troubleshoot, and administer workstations, physical and virtual servers, and network hardware/software.
• Improve internal server infrastructure processes.
• Support surveillance and access control systems.
• Manage user accesses, policies, and licenses on Office 365.
• Administer and maintain antivirus/EDR systems and suggest security strategies and policies.
• Provide support for DNS, E-Mail, Web, and Billing servers.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and policies
• Evaluate, compare, and implement new technologies, integrating them into the computing environment.
• Define and manage user access levels for internal and middleware applications.
• Support network operations, including data backup, data restore, disaster recovery, and storage management.
• Analyze server/network activity logs and maintain performance monitoring systems and other software programs.
• Support intranet and middleware applications.
• Participate in assigned team projects as needed.
• Analyze, research, and resolve complex end-user escalation incidents or issues; troubleshoot and escalate as necessary.
• Install, configure, and test hardware and software on new or existing devices for managed IT customers.
• Provide appropriate access to applications, systems, and data for managed IT customers.
• Offer advanced troubleshooting principles, practices, and procedures for managed IT customers.
• Support system installations, upgrades, patching, and other maintenance activities for managed IT customers.
• Performs other related duties as assigned.

Required Qualifications, Capabilities, And Skills

• Bachelor’s degree in computer science (or related field) or equivalent experience.
• Two or more years of experience in IT systems administration and infrastructure.

Preferred Qualifications, Capabilities, And Skills

• Server/Network/Security Certification is preferred but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical activity of this position includes repetitive motions – making substantial movements of the wrist, hands, and/or fingers.

The physical requirements of this position involve sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

For visual acuity requirements including color, depth perception, and field of vision, the worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; visual inspection involving small defects, small parts, and/or operation of machines.

Working Conditions

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japan’s largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

Important Information about COVID-19 Vaccination

Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.