IP&E-1226 Loyalty Marketing Coordinator Apprentice

JOB TITLE:

Loyalty Marketing Coordinator Apprentice

DEPARTMENT:

Marketing

LOCATION:

Guam

CORP. ENTITY:

CPL Pacific, LLC.

JOB LEVEL:

1D

FLSA STATUS:

Non-Exempt

Reports To:

Senior Manager, Loyalty Marketing

Job Summary

Under the supervision of the Loyalty Marketing Senior Manager, the Loyalty Marketing Coordinator Apprentice will implement marketing promotions, initiatives, and communications designed to build brand awareness, increase the membership base, and improve member lifecycle activity. Additionally, the Loyalty Marketing Coordinator Apprentice will assist in managing the Loyalty Management System (LMS) and day-to-day loyalty program operations in coordination with the Internal Support Team and Partners.

Duties and Responsibilities

• Assist in the development and implementation of marketing promotions and initiatives designed to increase membership base, maximize renewal rate, and improve member lifecycle activity
• Handle day-to-day coordination and work on loyalty program operational activities
• Attend to member and partner concerns or requests and maintain high customer satisfaction
• Work closely with the support team such as but not limited to Customer Service and Technical Teams to improve customer experience and processes related to the loyalty program
• Keeps marketing communications and materials ready by coordinating requirements with Creatives, Execution Team, Marketing Agencies, and Vendors
• Ensure timely release of all marketing communications and advertisements by coordinating with Creatives, Execution Team, and Vendors
• Assist in managing contents of digital assets and social media accounts
• Handle creation of training materials and facilitating training on the Loyalty Program
• Manage the Loyalty Management System and generation of reports as required by the Business
• Handles Business User end-to-end testing of all applications and systems related to the Loyalty Program
• Provide support in building and strengthening relationships with partners for possible marketing tie-ups and other partnership opportunities
• Work on other tasks and projects as assigned that will contribute to the development and growth of the loyalty program
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Adhere to all company policies and procedures

Qualifications

• High school diploma or GED
• US citizen or resident alien
• 18 years of age or older
• Has been a resident of Guam for a period of not less than three (3) consecutive years before entry into the program
  • Mayor’s Verification must be submitted upon hire
• Be able to attend a minimum of two (2) classes per semester, while working forty (40) hours per week
• Minimum 1 year experience with the use of computers and experience using Microsoft office products (Word, Excel, PowerPoint)

Knowledge, Skills, and Abilities (KSAs)

The KSAs described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.

Knowledge

• Knowledge of loyalty marketing, customer relationship management, promotions, and analytics
• Knowledge of traditional and digital marketing, content marketing, and social media marketing
• Knowledge of principles and processes for providing customer and personal services
• Knowledge of group behavior and dynamics, societal trends and influences

Skills

• Excellent verbal communication skills
• Positive interpersonal skills, including the ability to establish and maintain cooperative, courteous working relationships with others
• Creative and technical writing skills

Abilities

• Ability to multitask and manage many moving parts and details at once
• Ability to prioritize and coordinate multiple projects and competing work demands
• Ability to work independently and be self-motivated
• Ability to carry out instructions furnished in written or oral form

Job Competencies

• Project Management
• Organizing and Planning
• Managing and Measuring Work
• Time Management
• Problem Solving/Analysis
• Ethical Conduct
• Collaboration Skills

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Supervisory Responsibilities

This position has no supervisory responsibilities.

Regular Expected Hours of Work and Travel

Normal office hours are Monday to Friday, 8:00 am to 5:00 pm. 

Travel may be required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.