The Core Wireline Network Engineer (Metaswitch (Alianza) & VoIP) responsible for the design, implementation, optimization, and operational support of our Metaswitch (Alianza)-based voice network and underlying wireline infrastructure for Guam and CNMI.

Responsibilities

The Employee will:

• Know and uphold established IT&E Mission, policies and procedures, relevant provisions of the union agreement, Department and Division objectives, quality assurance and safety programs and standards.
• Provision of complex HPBX, PBX, and business lines, monitor, trouble shoot and maintain Subscriber and Business Lines on IT&E Soft switch, Application servers and related CPE.
• Provision, monitor, trouble shoot and maintain IT&E Voice Interconnects using ISDN-PRI/SS7 ISUP, SIP and other signaling protocols.
• Implement updates and changes to the switch call route as necessary or directed to meet IT&E standards for delivery of voice services.
• Provision customer's services in IT&E softswitch and works with other service technicians' and/or customer's representative providing support with integrating customer equipment with IT&E softswitch to meet customer's request.
• Perform administrative duties including tracking, recording, distributing, and processing of documentation related to assigned projects. This includes Compilation and distribution information related to service outages, schedule maintenance, non-scheduled maintenance, or service advisories that directly or indirectly impacts IT&E LEC operations.
• Consult with outside vendors on all issues related to switch and related equipment.
• Process the SMS 800 number requests from in-house as well as correspondents. 
• Maintain records of assigned Toll-Free Numbers, routing numbers and other related information.
• Ensure that all work is performed in an efficient and timely manner, meets IT&E and industry quality assurance standards, and satisfies customer expectations.
• Perform other related duties as assigned

Required Qualifications, Capabilities, And Skills

• Education:
  • Bachelor's degree in Electrical Engineering, Computer Science,
    Telecommunications, or a related field;
  • Or Associate's degree from an accredited college in telecommunications
    network or related field, and two years additional related work experience;
  • Or Five years telecommunications network environment, or carrier system.
• Experience in personal computer operations required, Experience in
  Signaling protocols used in telephone network, and Some experience in IP Networks.
• At least 2 years of direct experience with Metaswitch (Alianza) product suite, specifically MetaSphere CFS, Perimeta SBC, Enhance Application Server, SIP Provisioning, and Media Gateways. Strong understanding of VoIP protocols (SIP, RTP, SRTP, TLS, SS7, SIGTRAN) and their practical application in a carrier environment.
• Knowledge of core wireline networking principles, including TCP/IP, routing protocols (OSPF, BGP), and MPLS.
• Experience with network monitoring tools and protocols.
• Proven ability to troubleshoot complex voice and network issues.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.

Preferred Qualifications, Capabilities, And Skills

• Metaswitch (Alianza) training and technical certifications.
• Experience with network automation tools for Metaswitch (Alianza) platforms.
• Familiarity with cloud-native voice architectures.
• Experience with other voice network elements (e.g., SBCs from other vendors, softswitches).

Technical Ladder Progression:
This position offers a clear technical ladder progression based on years of experience, demonstrated expertise in Metaswitch (Alianza) and VoIP technologies, commitment to company values, and successful completion of performance milestones.

Level 1: Core Wireline Network Engineer I (Metaswitch (Alianza) & VoIP)

• Foundational understanding of Metaswitch (Alianza) platforms and VoIP. 
• Assist senior engineers and Manager with Metaswitch (Alianza)/VoIP configurations, basic troubleshooting, and documentation. Learn company-specific Metaswitch (Alianza) tools and processes. Participate in basic voice network monitoring and incident response.
• Basic understanding of PSTN signaling, ISDN PRI, SS7 ISUP, SIP/RTP; eagerness to learn Metaswitch (Alianza) platforms .

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The physical activity of this position includes, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling, repetitive motions – making substantial movements of the wrist, hands, and/or fingers, grasping, feeling, Talking-Expressing or exchanging ideas by means of the spoken word. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, repetitive motions.

The physical requirements of this position involve Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Heavy work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as ones by carpenters, technicians, service people, plumbers, painters, mechanics, etc. 

The worker is required to have visual acuity to operate motor vehicles or heavy equipment. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Working Conditions

The worker is subject to both environmental conditions: Activities occur inside and outside. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation. The worker frequently is in close quarters, crawl spaces, shafts, man holes, small enclosed rooms, small sewage and water line pipes, and other areas which could cause claustrophobia. The worker is required to function in narrow aisles or passageways.

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japan's largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.