Sales | Customer Service Attendant (IP&E-1116)

The Customer Service Attendant (CSA) role involves providing efficient and friendly service to customers, both on the forecourt and in the shop. CSAs ensure excellent standards of housekeeping, cleanliness, and quality of product are maintained. CSAs are expected to competently complete all sales transactions and are accountable for cash control and security of customer payment methods from the forecourt and to and from the shop. In addition, CSAs are expected to complete all tasks for the Company within the stated Health, Safety, Security and Environment policies and guidelines.

Responsibilities

The Employee will:

• Provide quality customer service on the forecourt and in the shop
• Offer assistance to customers with fueling of vehicles, and safely perform proper fueling procedures when requested/allowed, in a timely manner
• Assist customers with free services, including air and water facilities and windshield wash when requested
• Assist with proper receiving of fuel deliveries, when required
• Active use of the Basic Service Steps on the forecourt, and other site checklists
• Comply with HSSE (Health, Safety, Security and Environment) and Food Safety standards
• Active selling of all products
• Conduct housekeeping and merchandising
• Secure cash and all other forms of payment received from customers
• Manage customer complaints in a positive and action-oriented way
• Support the Shift Leader and Station Supervisor with all station goals, initiatives and policies

Required Qualifications, Capabilities, And Skills

• High school diploma or GED Certificate
• Valid Health Certification in Eating & Drinking/Food Establishment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The physical activity of this position includes repetitive motions – making substantial movements of the wrist, hands, and/or fingers.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is exposed to outside weather conditions.

About IP&E

IP&E Holdings, LLC. owns and operates retail, commercial, and distribution assets across the islands of Guam, Saipan, and the Republic of Palau. The activities of the company include logistics, retail service station and terminal operations, as well as distribution of commercial, aviation and marine fuels, and lubricants in the North Pacific region. IP&E has the rights to sell Shell-branded retail products through a licensing agreement with Shell. The company also launched its own high end convenience store brand called FOODY’s which has been very successful. The company’s vision is to lead the Micronesian petroleum industry by providing the highest quality products and services available. The company continues to win customers by demonstrating a commitment not only to safety and reliability, but also to flexibility to make adjustments in the local market.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

Important Information about COVID-19 Vaccination

Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IP&E is a Drug Free Workplace.