Location Palau
Job Title Sales Associate
Department Travel Retail
FLSA Status Non-Exempt
Salary Grade 1B
Corp. Entity Travelr Palau
Reports To Team Leader
Job Summary
The Sales Associates reports to the Store Team Leader and is responsible for providing the customers with a positive, memorable shopping experience by providing excellent customer service and achieve their individual goals.
Duties and Responsibilities
- Greets Customers as they enter and exit our store.
- Provides product information and assists customers in selection.
- Provides Excellent Customer Service.
- Communicates promotions and special discounts to customers.
- Sells merchandise directly to the customer utilizing general sales techniques.
- Maintains displays in a neat, clean and orderly fashion. Dusts and cleans fixtures as needed.
- Under the direction of the Team Leader, replenishes stock, displays merchandise and take periodic stock counts of merchandise as scheduled.
- Participates in scheduled inventories.
- Protects company assets. Reports any unusual activity to the Shop Team Leader, Store Manager or Hotel Security.
- Processes transactions accurately.
- Obtains Store Team Leader approval for all discounts.
- Obtains required approval for Traveler’s Checks and Credit Cards.
- Obtains Store Team Leader approval for all returns, exchanges, and refunds.
- Handles customer complaints with professionalism and courtesy.
- Accurate handling of cash.
- Achieve Key Item Targets on a monthly basis.
- Participates in company sponsored training as required.
- Reports to work in uniform.
- Promotes the Travelr Shop image by presenting oneself in a clean, neat and professional manner.
- Identifies with management and supports its policies and objectives.
- Maintains an effective working relationship with the Travelr Shop staff and other hotel employees, and demonstrates a positive attitude.
Qualifications
- Education and Experience
- One (1) year of cashiering experience
Knowledge, Skills, and Abilities (KSAs)
The KSAs described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.
- Knowledge
- Customer and Personal Service
- Product Knowledge
- Skills
- Active Listening – Giving full attention to what the customers are saying, Taking the time to understand the points of being made, asking questions as appropriate, and not interrupting at inappropriate times
- Service Orientation – Actively looking for ways to help people
- Judgement and Decision Making
- Abilities
- Ability to handle multiple tasks
- Dependability and problem solving.
- Should demonstrate the basic core values of honesty, integrity, and respect for others.
Competencies
- Effective Communications Skills
- Strong Sales Ability
- Customer relations
- Responsibility
- Teamwork & Team player
- Mathematical Skills
- Thoroughness and Attention to Detail
HSSE Competencies
- Report HSSE Incidents in a timely manner within his/her area of responsibility.
- Support incident investigation as required."
- Participate in audits and inspections as planned.
- Review and acknowledge audit findings and agree on CAP timelines.
- Ensure timely closure of all Action Items within the area of responsibility "
- Ensure compliance to HSSE Policies and Procedures.
- Actively participate in HSSE improvement programs.
- Participate in HSSE Toolbox Meetings as planned.
- Participate in Area Safety Council as required.
- Perform the duties and responsibilities as assigned in the Crisis Management Organization.
Working Conditions
The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical activity of this position includes repetitive motions – making substantial movements of the wrist, hands, and/or fingers.
The physical requirements of this position involve sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For visual acuity requirements including color, depth perception, and field of vision, the worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; visual inspection involving small defects, small parts, and/or operation of machines.
Supervisory Responsibilities
This job has no supervisory responsibility.
Regular Expected Hours of Work and Travel
Sales Associate may work more or less than 40 hours per week, depending on business operations and hotel occupancy. This position requires schedule flexibility. The Company may require the employee to work days, nights, weekends and holidays.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.