An OTC Analyst is responsible for managing accounts receivable activities, ensuring timely and accurate collection, allocation, and posting of customer payments. The role involves resolving unallocated or unidentified payments, maintaining data accuracy in financial systems, supporting KPI delivery, and collaborating closely with finance, shared services, and branch teams to optimize the end‑to‑end order‑to‑cash process and improve customer satisfaction.

Responsibilities:

• Performs in delivery capacity to ensure all OPCOS customer payments are received at LBU level and fully optimised in terms of collection and appropriate allocation
• Follows core Accounts Receivable processes to ensure highly accurate customer payment collection and subsequent allocation
• Execute unallocated credits (UCRs)
• Execute unidentified payments & collection posting (matching in MSNav)
• Ensures all Accounts Receivable KPI's / KII's are delivered against working closely with other CSC teams, branch and finance team to ensure performance / customer satisfaction achieved.
• Conducts customer payment process review constantly
• Personally responsible for payment allocation and associated MSNav master data payment accuracy
• Executes identified OTC/Finance programmes regarding payment processes and works closely with Commercial and Shared Services to ensure coordinated delivery of results.
• Responsible for assistance in report creation where required
• Works with branch teams (Ops, Productions, Distribution) to ensure coordinated approach re OTC accounts receivable process

Qualifications:

• Graduate of a four year course, preferably accountancy or business related
• 2 years + experience in Account Receivables, Customer Service, Finance, Commercial, Sales, Marketing or other related roles
• Excellent understanding of the business, ideally with an in-depth knowledge of customer service operation / commercial / sales support/ billing and OTC processes 
• Good negotiation, complex payment and allocation issue skills
• Broad Commercial / Credit Management knowledge & strong financial knowledge · Strong influence and impact 
• Able to establish credibility with internal/external customer · Enhanced analytical skills 
• Good knowledge of order to cash process

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About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.